Privacy Policy

Sodham ("Sodham", "we", "us", or "our") operates sodham.com, a platform that connects customers with independent experts in Nepal for one-on-one calls, consultations, and related services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, book a session, or offer services as an expert. By using Sodham, you agree to the practices described in this policy.

Information you provide. When you book a session, we may collect your full name, email address, phone number, booking notes, and payment-related details required to complete your transaction. Experts may provide profile information such as display name, biography, skills, portrait photo, social links, service descriptions, pricing, and availability.

Account information. If you register or sign in, we collect credentials and profile data associated with your account, including your email address and role (customer or expert).

Automatically collected information. We may collect device, browser, IP address, pages visited, and usage data through cookies and similar technologies to operate, secure, and improve the platform.

Communications. We may retain messages you send to support, booking confirmations, calendar invites, and notifications related to your sessions.

We use the information we collect to:

• Provide, operate, and maintain the Sodham platform
• Process bookings, payments, and payout requests
• Send booking confirmations, reminders, and session links
• Verify expert profiles and enforce platform policies
• Respond to support requests and resolve disputes
• Improve our services, security, and user experience
• Comply with legal obligations and prevent fraud or abuse

Payments on Sodham are processed through third-party providers such as eSewa, Khalti, and Fonepay. We do not store full payment card or wallet credentials on our servers. Payment providers may collect and process information according to their own privacy policies. We receive limited transaction data (such as payment status, amount, and reference numbers) needed to confirm bookings and manage payouts.

We may share information in the following circumstances:

• With experts or customers to facilitate booked sessions (for example, name, contact details, and session notes)
• With service providers who help us operate the platform (hosting, email, analytics, payment processing)
• For legal reasons if required by law, court order, or to protect the rights, safety, and security of Sodham, our users, or others
• With your consent when you explicitly agree to sharing

We do not sell your personal information to third parties.

Information experts choose to publish on their public profile (such as display name, punchline, about section, services, and portrait) may be visible to anyone visiting sodham.com. Experts control much of this content through their account settings. Profiles are published only after Sodham verification, where applicable.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can control cookies through your browser settings, though disabling cookies may affect certain features.

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and payment records may be kept for accounting and regulatory purposes even after an account is closed.

We implement reasonable administrative, technical, and organizational measures to protect your information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to access, correct, update, or delete certain personal information, or to object to or restrict certain processing. To make a request, contact us at [email protected]. We may need to verify your identity before fulfilling a request.

Sodham is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of Sodham after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

Sodham
Kathmandu, Nepal
Email: [email protected]